Interested in learning about effective case management practices for the NFJP that will help raise your performance outcomes? New and seasoned case managers will benefit from this one hour training exploring several topics including assessments, job searching, smart goal setting, developing an effective Individual Employment Plan, establishing and maintaining rapport with clients, and balancing priorities. Participants will take away practical information and strategies that they can easily implement in their work with clients as well as administrative duties. CLICK HERE FOR SUPPORT
Case management is at the heart of customer-centered workforce system services. Increased demands on system resources often require case managers to balance many roles with limited support. Please join us for this Webinar that will provide an effective case management framework that includes resources, tools and promising practices from the field.
As part of the Department of Labor, Employment and Training Administration’s Technical Assistance and Training (TAT) effort, an Effective Case Management Resource Map has been developed that features the top 27 resources out of a literature review and resource scan that generated over 100 resources on effective case management in the workforce system. These resources include a wide range of materials including reports, policy documents, webinars, and toolkits. The resources are mapped according to a model of effective case management that identifies key activities and competencies for case managers as well as a foundation of administrative-level system supports to ensure case managers have what they need to do their work. Specific resources that provide more detailed information and examples of state and local workforce system efforts can be easily accessed on-line through hyperlinks built into the map. This version represents a “beta” version of the Effective Case Management Resource Map that will be further developed and refined based on input from the system. If you have questions or comments, please contact Lauren Fairley-Wright at firstname.lastname@example.org.
The purpose of this webinar-based training program was to provide state and local case management staff with the tools, resources and strategies to respond to the needs of a highly diverse customer base seeking reemployment services in tough economic times. These training webinars were grounded in promising practices and approaches in the field today. They were designed for One-Stop Career Center staff and partner organization staff as they work collaboratively to meet the needs of their job seeker customers. The webinars were a technical assistance initiative of Region 2 of the U.S. Department of Labor developed by the Maryland Institute for Workforce Excellence (The Institute).Stress Management for Case Managers (April 8) Assessment: Foundation for Effective Case Management (April 28) The IEP as a Case Management Tool (May 26) Make a Note of It: Documenting Progress through Case Notes (June 24) Webinars were made available to staff working in One-Stop Career Centers at no cost, and have been archived on The Institute website, to provide access to staff who were unable to attend the “live” webinar. Content handouts, to which attendees referred during the sessions, were made available for download, both in advance of the session, and during the session. The handouts contained much more detailed information than could be covered in a 75 minute webinar, and can also be used as resource documents whenever desired.The multiple benefits of the project included:Case management staff received high quality training at no cost Travel time and costs were not involved, allowing for maximum staff participation The sessions are available nationwide for staff to access at anytime